27 December 2012

The Types And Benefits Of Virtual Administrative Services

By April Heath


The provision of virtual administrative services is a concept of the virtual office. The virtual offices involves the combination of remote address facilities and live communication which provides an opportunity to users to achieve high business professionalism with minimum office costs. This concept is a product of the combination of information and technological innovation.

The growth in technology is the reason why firms are now able to rationalize their employees by utilizing virtual assistance facilities provided and other support procedures. Administrative duties are performed online eliminating the need to employ many workers for this task and it has also reduced the resources firms incur to acquire infrastructure and office space. The growing technology is expected to propel this concept to greater levels and revolutionize problem solving in business organizations

Companies with multiple activities are now able to reduce their workload by outsourcing administrative tasks over the internet, telephone or email. The providers charged with the provision of these services are highly skilled and are therefore capable of completing these assignments within the specified deadline. These providers utilize their own resources to provide these facilities. They use their fully equipped offices which helps firms to cut down their overhead costs.

There are very many administrative services that are offered. They offer assistance in communication such as faxing and the monitoring of emails and phone calls. The call centers responsible for effecting this service are usually located in a central place where they receive numerous requests and transmit them over the telephone. They have helped companies to bridge the gap between them and the large number of clients. It is however important to make sure that the answering service selected meets the required needs. The considerations made in the selection process include levels of security, possibility of language barriers, impersonal staff and their accuracy in translation.

They also carry out internet and market research to improve the day to day running of the business and also improve the profit margins. Online maintenance of the products is also done to keep up with the level of competition. Essential facilities like sales and marketing are provided maintaining contact with the clients while expanding the scope of the market.

These services have brought positive changes in the hiring and placement of employees. It has made it possible to conduct offshore staffing at lower costs. In accounts it helps to reduce the amount of work by carrying out billing and invoicing functions. Consultative services on issues related to law are available which are necessary for any firm.

To increase the efficiency in the daily activities of the organization they help in time management by scheduling appointments and inform the individuals involved of any pending or upcoming event. To facilitate online buying and selling, shipping facilities are available which can be hired when needed. Travel agent support service is also provided for those who need it.

Business organizations have greatly benefited from virtual administrative services since they have been able to cut down the cost involved in operational duties. There are a number of advantages that come with the adoption of this technique which include improved performance, reduced time taken in handling more challenging tasks and reduced investment costs. The success of this concept is attributed to the improvement in technology.




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