22 November 2014

Overview On Phone Systems And Voip

By Ida Dorsey


Many ways of communicating each other have been a convenience due to the developing technology that we have. The tendency for this is that it would only grow further and be better. For businesses and also residential owners, they have been utilizing this technology for their varied daily needs and for them to be able to cut expenses.

These homeowners and business establishments have a lot of options that they can choose from with this technology for their communication needs. There are many phone systems Dallas that they can opt for. But of course, depending on the scale of their needs, it would entail a few disadvantages as well as many advantages.

The Voice over Internet Protocol is a great alternative for making calls in contrast with landline phones. This VoIP can provide multiple calls but is done over the internet instead of having it on standard lines used by landline phones. The medium for this is different, which means it has its own uses and added functionalities as well.

Some are already familiar with the use for this in terms of a residential setting. There are programs that allows you to do voice calls or video chat or conferences over the internet. But of course, in a bigger setting like in companies and establishments, something like this would not be enough. There are providers who can give this in a large scale so that establishments would be able to make use of this.

Basically, most of the telephone systems are running on PBX or Private Branch Exchange. Any system which automatically redirects or directs calls from each other is an automatic switchboard system. So if any system that has this kind of nature would then be called a PBX. Because of having to install one direct line for each employee in businesses, it costs more so they used this instead since it only needs one line and can have multiple independent extensions.

But VoIP has an advantage. This can switch between the PBX and the Public Switched Telephone Network or the PSTN. This network is the collection of all of the regional, national, and local telephone company operators that operated various lines, fiber optics, cellular, satellites, and undersea cables.

There is a certain difference between regular PBX lines and with the VoIP. Basically, VoIP is a kind of PBX, but it can deliver more advantages that the PBX is limited to. It uses the internet instead of TDM or Time Division Multiplexing which is used by PBX. A provider may also give this and it is the same for PSTN, too.

A lot of businesses utilize this kind of technology because of the sheer flexibility of this system to be able to have it integrated in any other system. The costs for developing and for managing this would be considerably lesser as well. It makes it easier for them to conduct these changes without having to install new types of technology as a whole.

Of course, there would be a roster of basic features for this. These include Caller ID, Direct Dialing, Auto Attendant, Call Transfers, waiting, forwards, three way, park, pickup, voicemail, conferences, extensions that are either remote or virtual, management for web based developments, and application integration.Queueing calls is also possible as well as monitoring and recording them in order to initialize reports. For this to be integrated in your systems would give efficiency in business transactions and other purposes.




About the Author: