09 July 2012

Scambook Complaints - Damaging Businesses and Lives One Complaint at a Time

By Mark Heathwell


Scambook, the supposed model of helpfulness that is designed--at least purportedly so--to assist you in getting back what you need from companies who have taken advantage of you, has proven to have a business model that is nothing if not self centered and designed to help the people who started the site, not those who have already lost by their business transaction.

The ScamBook complaints backup the evidence that this business model is a bad one. How Scambook works:

Any person can visit Scambook and place an anonymous complaint. It doesn't have to be a true complaint, and there is no series of questions to verify the truth of the complaint. The company that is being reported is left with a bad review on the website, which can damage their business and personal lives from the complaint.

If the company in question wants to have a complaint removed, they must pay a hefty registration fee, and then offer money to the person who initiated the Scambook complaint. Remember, the original complain never had to be verified. In many cases, it may not be a true complaint, yet many small businesses are damaged by these reviews.

One small business claims that the reports online so damaged them that they lose their house and their company. The husband committed suicide in January of this year, as a direct result, so the statement of the wife says, of the intervention by Scambook into their company. The allegations are, according to her, untrue. They attempted resolution in several ways but the report changed from one, to three reports. This is not at all uncommon according to other Scambook reports. Very often one report becomes several reports and they are nearly impossible to remove.

If you cannot afford to pay the extortion fees requested by the person who filed the report, or to pay to register with Scambook, another exorbitant fee, the results can be real damage to your business and your life.

Common sense dictates that a business model which is based on nothing more than legal blackmail should not be lent any credence at all online. Further, common sense dictates that no sentient being would use Scambook when legitimate businesses such as the Better Business Bureau do not give a good grade to Scambook, offering them an F Minus for their complaints and their business.

Those with legitimate complaints against any business should not use Scambook as a place to air your concerns. It is instead better to take your complaint directly to the company (particularly if you are dealing with a small business), which is more likely to produce desired results. This helps you and the merchant, who will most likely have a negative experience through Scambook. There are much more productive (and ethical) ways to deal with online complaints.






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